FAQ
Frequently Asked Questions
Find answers about shipping, returns, sizing, condition grading, authenticity, and more. If you can’t find what you need, contact us and we’ll be happy to help.
Shipping
How long does shipping take?
We dispatch within 1–2 business days. UK orders typically arrive in 2–5 working days. International delivery times vary by destination and carrier.
How much is shipping?
Shipping is calculated at checkout based on weight and destination. See our Shipping Info page for current rates.
Do you offer tracking?
Yes—tracking details are emailed as soon as your order ships.
Returns & Refunds
What is your return policy?
Unused items can be returned within 14 days of delivery. Vintage pieces must be returned in the condition received. For steps and eligibility, visit our Refund Policy.
Are returns free?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or misdescribed.
Sizing & Measurements
How do I choose the right size for vintage?
Vintage sizing can run smaller than modern sizes. Always check the listed measurements and compare them to a similar item you own.
What measurements do you provide?
We include key measurements (e.g., chest/pit-to-pit and length) on each product page for accurate fit.
Condition Grading
How do you grade condition?
BNWT: New, never worn.
Excellent: Minimal signs of wear.
Good: Light wear consistent with age.
Fair: Noticeable wear/patina; priced accordingly. Any notable flaws are disclosed in descriptions.
Excellent: Minimal signs of wear.
Good: Light wear consistent with age.
Fair: Noticeable wear/patina; priced accordingly. Any notable flaws are disclosed in descriptions.
Are items cleaned?
Items are lightly refreshed and steamed. Any special care notes will appear on the product page.
Authenticity
Are your items authentic?
Yes—each piece is inspected for labels, materials, stitching, hardware, and era-specific details. Designer items undergo additional checks.
Do items include original packaging?
Where original dust bags, boxes, or tags are included, we’ll note this on the product page.
Orders & Payments
What payment methods do you accept?
We accept major cards and secure payment methods shown at checkout. All prices are in GBP unless stated otherwise.
Can I change or cancel my order?
If your order hasn’t shipped, contact us ASAP via Customer Support and we’ll do our best to help.
Care & Cleaning
How should I care for vintage clothing?
Follow garment labels where present. When in doubt: hand wash cold or dry clean (especially silk, wool, leather, and delicate prints). Avoid machine drying.
How do I care for leather and suede?
Spot-clean gently and use specialist cleaners. Avoid heavy treatments that can alter patina or color.
International Customers
Do you ship internationally?
Yes. Duties and taxes are the buyer’s responsibility and depend on your country’s rules.
Contact
How do I get in touch?
Use our contact form or email us. We typically respond within 1 business day.